FAQ

Frequently Asked Questions

Orders and shipping

Where do you ship?

We ship to the United States (all 50 states), Canada, the United Kingdom, Australia and New Zealand.

How long does delivery take?

Orders are dispatched within 24 hours on business days (Monday to Friday). Typical delivery after dispatch: United States 7 to 12 business days, United Kingdom 6 to 10, Canada 8 to 14, Australia 8 to 14, New Zealand 9 to 15. Remote areas can take a few extra days.

How much is shipping?

Standard tracked shipping is $4.95 in the US (£3.99 UK, C$4.95 CA, A$6.95 AU, NZ$5.95 NZ). Shipping is free on orders above $60 in the US (£45 UK, C$90 CA, A$90 AU, NZ$100 NZ).

How do I track my order?

You receive a tracking link by email as soon as your order ships. You can also enter your tracking number on our Track my order page. If you have not received a tracking email within 4 business days, check your spam folder or email us.

Can I change or cancel my order?

Orders can be cancelled within 12 hours of placement for a full refund, as long as they have not entered fulfillment. After that, the order ships and our 30-day guarantee applies from delivery.

Guarantee and refunds

What is your guarantee?

Every product is covered by our 30-day satisfaction guarantee. If you are not happy with your results within 30 days of delivery, email us with your order number and we will work out the right solution with you. Full details are in our Refund Policy.

How do I request a refund?

Email contact@sereiabeauty.com from the email address used on your order, with your order number. Approved refunds are returned to your original payment method within 5 to 10 business days.

My order arrived damaged or incorrect. What do I do?

Contact us within 7 days of delivery with a photo. We send a free replacement or issue a full refund, your choice, and nothing needs to be sent back.

Products

What is the K-Lift Instant Lift Serum?

A dual-action serum: a tightening film visibly lifts the look of the skin within minutes, while Korean PDRN and a peptide complex support firmer-looking skin with daily use over 8 weeks. It dries clear, is fragrance-free and silicone-free, and works under makeup.

How do I use it?

Apply a thin, even layer on clean, dry skin over the target zones (smile lines, jawline, cheeks, forehead), glide upward and outward, let it set 3 to 5 minutes without rubbing, then apply makeup or SPF on top. Use every morning; add a night layer for faster long-term results.

How long does one bottle last?

One bottle lasts about a month with daily use: the Buy 1 Get 1 set is roughly a 2-month supply, the Buy 2 Get 2 set roughly a 4-month supply.

Is it suitable for sensitive skin?

The formula is fragrance-free and silicone-free and built around soothing Centella Asiatica. It suits most skin types. If your skin is very reactive, do a patch test first. Avoid the eye area itself and broken skin.

Where is Sereia made?

Sereia products are designed in Korea with K-beauty actives (PDRN, peptides, niacinamide, centella).

Subscriptions

How do subscriptions work?

Subscription orders are delivered on a recurring schedule at the subscriber price. You can pause, skip or cancel anytime from the Manage my subscription page or by emailing us. Cancellations made at least 48 hours before the next billing date stop the next charge. Cancelling never incurs a fee.

Contact

How do I reach you?

Email contact@sereiabeauty.com or use the form on our Contact page. We reply within 24 hours, Monday to Friday. Company details are on our Legal Notice page.